Terms & Conditions
Last updated: 15th September 2026
By making a booking with Teeny Town, you agree to the following terms and conditions.
1. Age and admission
Teeny Town is designed for children aged 0–6 years.
Children over the age of 6 are welcome to attend with their family but cannot use the play areas. They may use the café area, board games and books provided.
Babies under 6 months attend free of charge.
Pre-walkers are charged at the applicable pre-walker rate.
All children must be accompanied by an appropriate adult aged 18 or over throughout their visit.
Adults cannot attend Teeny Town without a child.
2. Supervision
Parents and carers are responsible for supervising their children at all times.
Teeny Town staff are not responsible for supervising children during play sessions.
Children remain the responsibility of their accompanying adult throughout the visit.
3. Play sessions
Standard play sessions are 90 minutes.
Customers should arrive no earlier than 5 minutes before the session begins, as the centre may be closed between sessions for cleaning and resetting.
If you arrive late, you are still welcome to enter, but your session will end at the original scheduled finish time.
No refund or additional play time will be given for late arrival or early departure.
4. Shoes and socks
Outdoor shoes must be removed before entering the play areas.
Socks must be worn in the play areas at all times.
5. Food and drink
Food and drink must not be consumed within the play areas.
Only food and drink purchased at Teeny Town may be consumed on the premises, except for:
baby food
food required due to allergies or dietary needs
food brought for a booked birthday party
Parents and carers are asked to wipe children’s hands after eating to help reduce the risk of allergen transfer.
Please inform Teeny Town staff of any allergies when ordering from the café.
Hot water is available for baby bottles.
6. Illness
If a child or accompanying adult is unwell or showing signs of illness, we kindly ask that they do not attend.
Standard bookings may be transferred or rescheduled if Teeny Town is notified at least 24 hours before the session.
If less than 24 hours’ notice is given, the booking cannot be refunded or transferred.
7. Standard booking cancellations and changes
Standard play-session bookings are non-refundable.
Bookings may be transferred or rescheduled to an alternative date with at least 24 hours’ notice.
Bookings may also be transferred to a friend or family member with an age-appropriate child, provided Teeny Town is notified in advance.
8. Birthday parties
Birthday parties cost £250 and include private use of Teeny Town for 2 hours for up to 15 children.
A £50 non-refundable deposit is required to secure the booking.
The remaining £200 balance must be paid no later than 48 hours before the party.
Party bookings may be moved to another available date with at least 2 weeks’ notice.
The deposit remains non-refundable.
Parents may bring prepared food and a birthday cake for their party.
Teeny Town may lightly decorate the centre and arrange the messy-play room in a chosen colour or theme, subject to prior agreement.
9. Nursery, school and group bookings
Nurseries, schools and organised groups may book play sessions at the standard child rate.
There is no minimum number of children required.
If all 15 child spaces are booked by the group, the session will be private.
Where fewer than 15 spaces are booked, Teeny Town may make the remaining spaces available to the public.
10. Sensory room
The sensory room is included within the standard entry price.
It is primarily designed for children aged 2 and under, but may also be used by older siblings and children with SEND where appropriate.
Use of the sensory room remains subject to adult supervision at all times.
11. Behaviour
Teeny Town aims to provide a safe and welcoming environment for all visitors.
Any behaviour by a child or adult that Teeny Town considers unsafe, aggressive, disruptive or unacceptable may be recorded and the person or family may be asked to leave.
No refund will be given where a customer is asked to leave due to unacceptable behaviour.
12. Photography
Parents and carers may take photographs of their own children during their visit.
Please be mindful of other children and families who may appear in the background.
Teeny Town is not responsible for photographs or videos taken, posted or shared by other customers.
Teeny Town will not knowingly publish identifiable photographs of children’s faces on its social media channels without appropriate permission.
13. Personal belongings
Teeny Town is not responsible for loss, theft or damage to personal belongings brought onto the premises.
Customers are responsible for keeping their belongings safe during their visit.
14. Smoking
Smoking and the use of e-cigarettes or vaping devices are not permitted inside Teeny Town.
15. Accessibility and facilities
Teeny Town has step-free access within the Grosvenor Centre.
Nappy-changing facilities and a breastfeeding area are available on the ground floor.
Customer toilets within Teeny Town are located upstairs.
Ground-floor public toilets are also available within the Grosvenor Centre. Customers who leave during their session to use these facilities may return for the remainder of their booked session, provided they inform a member of staff before leaving.
16. Closure by Teeny Town
Teeny Town reserves the right to close or cancel a session where necessary for safety, security or operational reasons.
Where Teeny Town cancels a session, customers will be offered either:
a full refund, or
a transfer to another available session.
17. Booking information
Customers are responsible for ensuring that the information provided when booking is accurate.
Older siblings and all accompanying guests should be included in the booking so Teeny Town is aware of the total number of people attending.
18. Changes to these terms
Teeny Town may update these Terms & Conditions from time to time.
The version in force at the time of booking will apply to that booking.
19. Contact
If you have any questions about these Terms & Conditions, please contact:
Teeny Town
Unit 6, Grosvenor Centre
27–29 Market Place
Macclesfield
Cheshire
SK10 1DY
Email: teenytownplaycenter@gmail.com
Telephone: 07351 444926